Voice Broadcasting Frequently Asked Questions

What is Voice Broadcasting?

Voice Broadcasting is a method of delivering prerecorded phone calls to multiple recipients rapidly to avoid the cost and/or the time to call them all individually. Some businesses need to get out a promotional message to new or existing clients. Voice broadcasting allows a business to send thousands of prerecorded messages per hour. Some of our clients dial 100,000 times per day. That’s 100,000 phone numbers. Can you imagine how many calls and how much business you would receive? Even at 1% response?

What is Voice Broadcasting Normally For?

Voice Broadcasting is used by Businesses, Non-profit groups, Political organizations, schools, and governments for a number of applications. They include but are not limited to: customer messaging, member announcements, event promotion, lead generation, fundraising, political promotion, get out the vote, emergency notifications, reminders, wake up calls, telephone polling, collections, and telemarketing. Voice broadcasting is powerful and can deliver an incredible amount of call transfers to any call center or business.

What is voice broadcasting also known as?

Voice broadcasting has different names. For example, voice message broadcasting, Autodialing, Robo Calls, Automatic Calls, Automated Calls, Voice Blasting, Mass Calling, voice messaging, Outbound IVR (interactive voice response), etc. There are many ways to do voice broadcasting but the most popular is the online web system because there is no hardware or software to buy. You just pay for the minutes used!

What Fees are involved?

Free Account Setup, Free List Support, Free Tech Support, and No Equipment to purchase or lease! With us you simply pay for your outbound calling minutes. It really is that simple.

Do you bill by minute or by phone call?

We can bill you by minute. Our per minute pricing is wholesale and extremely competitive which means just about any business can afford it. We aim to help small and medium sized businesses with smaller budgets tryout voice broadcasting for the first time and will walk you through your set up the first time. We will save you money and teach you how to increase your response rates using voice message broadcasting testing.

Are there any contracts or commitments?

There are no contracts or commitments necessary, which means more flexibility for you. Use us once and come back whenever you need us.

Are there any refunds or credits for unused minutes?

We cannot grant any refunds or credits for unused minutes due to the nature of this service. Funds are immediately allocated with phone carriers to conduct your campaigns which prohibit us from issuing refunds. All sales are final so please plan accordingly.

How do I sign up and get started?

Simply contact us by telephone, email and request and speak with a representative. We will walk you through the entire process and get you setup right away.

Can I choose if I want only live answers or answering machine only campaigns?

You have the choice of executing any of the following type of campaigns:

Answering Machine Only Campaign - We leave your advertising message on answering machines and voice mails only.

Live only - When we reach a live person we deliver your advertising message. If the respondent requests more information we will immediately transfer the call to the telephone number of your choice.

Blended Campaign - If we reach an answering machine we will leave your advertising message. If we reach a live person we will play your advertising message. If the respondent requests more information we will immediately transfer the call to the telephone number of your choice which will then be transferred to the next available salesperson if you have PBX routing setup in your office.

Who actually records the message?

You are welcome to record your own messages via telephone or you may email us your audio messages in WAV format. We can show you how to do this and this is one aspect you will definitely want to ask us about because your campaign will be affected depending what type of message you delivering. There is a science to this so please have us walk you through this.

How do I get the phone numbers to you?

You can upload directly to our online system. We can use your existing call lists from the applications that you are most familiar with such as Microsoft Excel (xls, xlsx, csv), plain text, and Access as well as industry standard formats such as ASCII comma delimited.

Can I choose the times that the calls will be made?

Yes! You can choose what times and states you want to dial and even schedule campaigns for future dates. You can control this yourself of have your sales representative show you how.

Can we have calls forwarded to our office if we want to speak to live prospects?

Yes you may specify any US / Canada phone number for all the call transfers.

What happens when we are on the phone with callers? How do we avoid being overloaded with transfers?

Our powerful call transfer management will automatically stop dialing when all of your available operators are on the phone and resume dialing as soon as one becomes available. You set the number of available reps at any given time during your campaigns.

Do you call people on the Do Not Call List?

No. Our Do Not Call list scrubbing tools allows you to honor the request of those who wish to opt out of future call campaigns. All lists are automatically scrubbed against the National Do Not Call Registry unless requested otherwise. You may also add numbers to our internal do not call list on our website. If you have had previous contact or a business relationship with people on the DNC list then you may contact them.

How do the calls actually get made?

The calls are made by a sophisticated telephony server platform which is connected to several large telephone networks in the U.S. Our voice servers and software integrate with our online web-enabled system for your convenience. Once your account is setup, you will login with a username and password. Your account dashboard will have all the tools you need to voice broadcast and print reports.